Dental360 is your all-in-one Pet Dental solution, offering quality care and royal treatment for your beloved pet without the usual restrictions or limitations found in typical dental coverage (for example, they will often exclude routine cleaning or gingivitis-related treatment).

As a standalone product, Dental360 allows you to secure top-tier dental insurance for your furry companion independently of other policies (or other insurers!) So, even if your pet is not currently covered with Pet-n-Sur, you can secure enhanced dental cover for them with Dental360.

The cost will depend on the age and/or the breed of your pet. The prices start from $6.92 per week.

Yes, Pet-n-Sur provides premium discounts when multiple pets are covered by us.

Dental insurance for your pet is an invaluable investment in their overall health and well-being. Just as with humans, poor dental health in pets can lead to more serious medical issues, including infections, diseases of the liver, kidney, heart and significantly diminished quality of life.

Many pet owners are not aware that by the age of three, most dogs and cats exhibit some symptoms of dental disease.

With Dental360, you ensure that your pet receives regular, professional dental care without the financial strain unexpected dental treatments can cause. This not only helps in maintaining your pet's optimal health but also prevents more severe health complications down the line through early detection.

Absolutely! You have the freedom to choose any registered vet you trust. We understand the importance of familiar and expert care for your precious pet.

Dental360 covers a range of treatments aimed at maintaining and improving dental health. Here are some of the common treatments that are covered...

Routine Dental Check-ups, Professional Teeth Cleaning, Dental X-rays, Extractions, Oral Surgery, Periodontal Disease Treatment,

Pain Management and Medications.

If the treatment relates to your pet's teeth or gums, it's covered!

Yes, whether you need a regular check-up or urgent treatment, you can count on us to provide support and coverage.

Yes, these preventive services might include annual cleanings, exams, X-rays and sometimes even certain preventive treatments like fluoride treatments or sealants.

Yes, they are! The Co-Pay percentage for treatments by Specialist Veterinarians is 40%. Your policy schedule and wording will contain full details on coverage for specialist treatments.

Hereditary Conditions are defined as conditions that occur in your Cat or Dog where the breed has a genetic predisposition to that condition.

These conditions may or may not be apparent in the pet's parents however they show a clear familial pattern of occurrence or a clear breed predisposition, as evidenced by a markedly increased odds ratio of the disease occurring in that breed when compared with the general Dog or Cat population.

That's certainly a bit of a mouthful, however, the good news is that with Pet-n-Sur, Hereditary Conditions that present for the first time after your pet's third birthday will be covered!

Yes, Pet-n-Sur can provide cover for the life of your pet even if they require ongoing treatment.

No. This is the main reason why Pet-n-Sur and your vet or breeder recommend you get your pet covered as early as possible and keep them covered each year!

Pet-n-Sur can provide cover for Cats and Dogs from 4 months of age.

We offer our Dental 360 Cover for Cats and Dogs from 6 weeks old. There are maximum entry ages on cats and dogs (more info on this below). However, once your precious pet is covered, they can be covered for life with no age expiry!

Cats have an entry age of up to 9 years and 11 months; Dogs have an entry age of up to 8 years and 11 months (this will vary depending on the dog breed) - 'entry age' means the maximum age your pet can be when you first take out one of our Dental360 Plans.

Yes! As long as your policy is renewed each year, Pet-n-Sur can cover your precious pet for life!

Co-Pay is the percentage or dollar amount of each eligible claim that you contribute. On our Dental360 plan, this is 20% for non-specialist vet treatments and 40% for specialist vet treatments.

So for example, if you have an eligible claim for non-specialist vet treatments that result in a $1,500 bill, Pet-n-Sur would reimburse you $1,200.

Yes, on new policies there is a 21-day stand-down period for medical treatments and 7-day stand-down period for accident-related treatments from the day your cover commences.

You will have 7 days after the Commencement Date of your policy to consider the full terms and conditions of the policy you have taken out.

If you are not happy or change your mind during this 'free look' period, notify us in writing and we will cancel the cover and refund any payments you have made (an exception to this would be if you make a claim during the 'free look' period).

After the 'free look' period has passed, we understand that you have considered the Policy Schedule and Wording and we commit to providing the cover you requested.

Your Policy Schedule and Policy Wording contains all the Terms and Conditions that relate to your Dental360 Policy. Once you receive that document, read through it to make sure you are happy with the cover.

If you have any questions or queries regarding your cover, get hold of us via policyteam@petnsur.co.nz or call our team on 0800 738 678.

Claim forms are available on our website for download.

Simply complete the form, attach all clinical summaries and receipts relating to the claim and send it to us by email (or snail mail or even fax it if you want!)

We will acknowledge receipt of your claim and our in-house Claims Team will manage your claim.

Our goal is to make the process as stress-free as possible for you.

You can help us help you by taking the time to ensure your Claim Form is fully completed and all Clinical Notes and receipts for payment are attached - incomplete claim forms are the number 1 reason for delays!

Obviously, some claims are more complex than others and can take longer to manage effectively.

However, we are committed to processing your claim as efficiently as possible.

And we don't just say that, we do that - 99.5% of claim payments are made within 14 days!